General Terms and Conditions
Definition of the services offered
Hit the Road-Events offers programmes for discovering a city through its music, aimed at both individuals and professionals. The programmes offered on our website are given as examples, and do not commit Hit the Road-Events to anything, as the programmes may vary according to the date requested (season, availability of and current events in partner venues), the time available to the customer, or the number of participants.
These programmes do not include transport tickets or accommodation reservations.
The activities offered to the customer by Hit the Road-Events do not systematically imply the presence of a tour guide. The details of the service for each activity are recorded in the programme sent to the customer after an agreement is reached between both parties.
Hit the Road-Events also offers an events management service aimed at companies. Hit the Road-Events reserves the right to choose the contributors and external service providers, as well as the right to define the price of the service with the company. An agreement between both parties is drawn up after defining a budget and a list of specifications.
Hit the Road-Events reserves the right to change the contributors and the external service providers in case of force majeure. In this case, a new offer will be submitted to the customer-company, which will then accept, or refuse, the new terms of the agreement.
Purchase and means of payment:
Each programme offered is aimed at groups made up of professionals or individuals. Hit the Road-Events will make the necessary reservations relating to the organisation of the programme upon receipt of a purchase order signed by the customer. For professionals, the purchase order must be accompanied by a payment of a deposit of 50% of the total amount. For individuals, the purchase order must be accompanied by a payment of the total amount. For professionals, the remaining amount must be paid in full 72 hours before the start of the service. Any order made less than 15 days before the date of the service must be accompanied by a payment of the full amount. With regard to the reservation of venues, all orders must be paid in full at the point of purchase. Hit the Road-Events reserves the right to modify these reservation conditions depending on particular conditions imposed by a service provider.
Pricing and payment conditions:
The prices indicated on the website and in the brochures have no contractual value (prices preceded by “Prices start at”). Only the quote drawn up by Hit the Road-Events and sent to the customer is binding for Hit the Road-Events. Any quote accepted by the customer more than a month after being sent by Hit the Road-Events may be subject to price adjustments if necessary (increases in costs for service providers, etc.). All prices include taxes and all of the services ordered. The customer is responsible for paying any unforeseen expenses during the execution or at the conclusion of the contract. The total payment – for individuals – or a deposit of 50% of the total amount – for professionals – will be requested from the customer before the order is validated. The total amount must be paid 72 hours before the date of the service.
Terms of cancellation:
The customer can cancel his or her order by email. In this case, the amounts paid either as a deposit or as a total payment will be reimbursed according to the following terms:
– Up to 21 days before the start of the service: the amounts paid for restaurant services, tour-guide services, transport and other events will be reimbursed, minus 20% of the amount paid in order to cover administrative fees. Reservations for shows and performances cannot be reimbursed.
– Up to 15 days before the start of the service: the amounts paid for restaurant services, tour-guide services, transport and other events will be reimbursed, minus 30% of the total amount paid in order to cover administrative fees. Reservations for shows and performances cannot be reimbursed.
– Less than 7 days before the start of the service: Hit the Road-Events is unable to reimburse any amount if the cancellation request was not sent by email at least seven days before the date of the service.
If Hit the Road-Events is obliged to cancel its services for reasons relating to Hit the Road-Events, the customer will be fully reimbursed. Hit the Road-Events cannot be held responsible for the cancellation of a service by a third party (venues, museums, restaurants, etc.). In this case, Hit the Road-Events may offer the customer an equivalent service as a replacement. Hit the Road-Events cannot be held responsible for any extra costs the customer may have to pay due to the cancellation of a service, for example, the purchase of a more expensive replacement service.
All types of transport services (taxi, Uber, etc.) are provided by professional, certified companies that are authorised to transport passengers, and that have insurance covering any accidents that may occur throughout the duration of the service. The customer may be obliged to sign a service agreement directly with the third party indicated by Hit the Road-Events. Hit the Road-Events cannot be held responsible for any accident or damage that may occur during the transport of its customers as part of an activity organised by our company. We merely act as an intermediary between our service providers and the customer.
Limitation of responsibility:
The client accepts that, regardless of the reasons for his or her request for reimbursement and the procedure followed to obtain it, any responsibility of Hit the Road-Events regarding the execution of the obligations defined in the contract will not exceed the total amount actually paid by the customer for services or activities provided to him or her by Hit the Road-Events.
If you have any questions or if you would like to obtain further information, you can contact us by email at firstname.lastname@example.org or by telephone on +33 (0)6 28 25 50 21.